COMPLIMENTS? COMMENTS? COMPLAINTS? INFORMATION
We hope you find our services are satisfactory. This guide tells you what to do if you have a suggestion for improving our service, if you wish to comment or have a complaint.
COMMENTS AND SUGGESTIONS
PRACTICE COMPLAINTS PROCEDURE
If you have a complaint or concern about the service you have received at this practice, please let us know.
How to complain:
What we shall do:
We will then be able to offer you an explanation or a meeting with those involved.
Complaining on behalf of someone else:
We keep strictly to the rules of confidentiality. If you are complaining on behalf or someone else, we have to know that you have permission to do so. A consent form, which we can provide, signed by the person concerned will be needed.
Complaining to the Health Authority:
We hope you will make use of our complaints procedure if you have a problem. We believe this will provide the best chance of putting right whatever went wrong. However, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation you should contact Suffolk Patient Advice and Liaison Service at:
8 Russel Road Ipswich, Suffolk, IP1 2BX
Tel: 0800 3896819
Our complaints procedure is part of the N.H.S. system for dealing with complaints and adheres to National Criteria.